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Privacy Policy

The Mountainbike Repairshop, located at Tarasconweg 2, 5627GB, Eindhoven, the  Netherlands, is responsible for the processing of personal data as shown in this privacy statement.


Contact details:

Tarasconweg 2, 5627GB, Eindhoven, Nederland.


 Personal data we process


The Mountainbike Repairshop processes your personal data when you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data that we process:



Special and/or sensitive personal data that we process


Our website and/or service does not  intend to collect data about website visitors who are younger than 16 years of age.  Unless they have permission from parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, among other things to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us and we will delete this information.


For what purpose and on what basis we process personal data


The Mountainbike Repairshop processes your personal data for the following purposes:



Automated decision-making


The Mountainbike Repairshop #verwerkt no data based on automated processing decisions about matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without involving a person (for example, an employee of The Mountainbike Repairshop).


How long we store personal data


The Mountainbike Repairshop does not store your personal data  longer than is strictly necessary to achieve  the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data 24 months, in case of inactivity these are removed after 24 months.


Sharing personal data with third parties


The Mountainbike Repairshop only provides to third parties and only if this is necessary for the execution of our agreement with you or to  comply with a legal obligation.


Cookies, or similar techniques, that we use


The Mountainbike Repairshop uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. The Mountainbike Repairshop uses cookies with a purely technical functionality.  These  ensure that the website  works properly and that, for example, your preferred settings are remembered.   These cookies are also used to make the website work properly and to be able to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements. When you first visited our website, we have already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser. For an explanation, see:


View, modify or delete data


You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or  another organization  mentioned by you. If you wish to exercise your right to object and/or to data portability or if you have other questions/comments about the data processing, please send a specified request to  [email protected]. To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. In  this copy, see your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black. This is to protect your privacy. The Mountainbike Repairshop will respond to your request as soon as possible, but in any case within four weeks. The Mountainbike Repairshop would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link:


How we protect personal data


The Mountainbike Repairshop takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression  that your data is not properly secured or there are indications of abuse, please contact us.

Our webshop is secured according to the 256 bit SSL standard. An SSL connection is an encrypted connection between the server and visitors. You can easily recognize this SSL connection by the https:// in the URL. On pages where data needs to be protected, such as in the checkout, customers will be directed to Lightspeed's secure environment. This is a secure encrypted environment.

Lightspeed webshops all work via a secure data storage point, which uses a secure connection with a 256-bit SSL certificate. All data exchange between our webshop and the database is encrypted. Personal data, payment details and all other private data of customers are sent or stored encrypted.

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